Training

All guards are PTS-trained, along with certification in IA Guarding, Triple STS and first marshalling. Aaron Rail works with a NSAR gold-accredited training provider to carry out this training and all team members are part of our training matrix to ensure competencies do not expire.

We have also ensured that all colleagues are first aid trained, and have completed anti-terrorism training (ACT), behavioural training, communications training and frontline leadership courses. We have also enrolled all so that our team is fire marshall-trained. This was decided from a lesson learned from a wider perspective, where a fire escalated in a cabin on a site. With this training, our teams are able to reduce impact caused by fire and act accordingly. We take this as a proactive measure to benefit the client.

Support

In this framework, Aaron Rail implements use of a Lone Worker app – using technology as part of a checking-in process. Each colleague has a 15-minute window to confirm all is OK on site and this data is also fed through to the client, should they wish to see this. Escalation processes are in place should they not check in and we have contingency team members that can be deployed to either provide additional support, or check-in should there be an issue.